Frequently asked questions
Products
What grade are your products?
Products are supplied for professional use. Every lot is tested by an independent ISO/IEC 17025 accredited laboratory for identity, purity, net peptide content and endotoxins, and is released only if it meets our minimum purity specification of [PENDIENTE P2]%.
How should products be stored on arrival?
Store lyophilized vials at 2 to 8 °C, upright and protected from light and moisture. For long-term storage, -20 °C. We do not provide reconstitution, dosing or administration instructions.
How do I verify a lot?
Tap the NFC label with your phone or enter the lot number on the COA page. The certificate shown corresponds to that exact lot.
What is the intended use?
Professional use only, by verified licensed professionals and institutions. Products are not intended for personal or household use and are not intended to diagnose, treat, cure or prevent any disease.
Shipping
Where do orders ship from?
From our U.S. fulfillment center operated by Uptime Fulfillment, via FedEx.
How long does delivery take?
Orders are dispatched within 24 to 48 business hours after payment confirmation. Delivery takes up to 5 business days after dispatch.
How do I track my order?
The FedEx tracking number appears in your account and in the dispatch email.
Where do you ship?
Within the United States only, to the approved facility address on your account. International and institutional inquiries are handled outside the website.
Payment and returns
Which payment methods do you accept?
[PENDIENTE P4: card brands and wallets]. Payments are processed by a PCI-DSS certified payment processor; we do not store card numbers.
Can I return a product?
All sales are final. We do not issue refunds; we replace products that arrive damaged, are incorrect, or are not delivered, as described in the Refund Policy.
Can I cancel an order?
Yes, before it is dispatched. Once a tracking number has been issued, the order can no longer be cancelled.
What if my order does not arrive?
If an order has not been delivered within 15 business days of confirmation, contact support with your order number. We will investigate with the carrier and replace the order.
Professional use
Who can buy?
Licensed physicians, nurse practitioners, physician assistants, licensed pharmacies, clinics, hospitals and research laboratories located in the United States, after license verification.
Do you provide dosing or protocols?
No. We do not provide dosing, administration, reconstitution or clinical guidance of any kind.
Can I resell or export products?
No, unless you have a separate written distribution agreement with us.
Why do you verify licenses?
Because the platform serves licensed professionals only. Verification protects buyers, the supply chain and our payment partners.